Requisition/Vacancy No\. 117427BR
**Position Title** Service Asset Configuration Management Specialist
**Job Category** Information Technology
**Business Line** Government
**Office Region** USA \- West
**Office Location** US \- Colorado Springs, CO
**Why Choose AECOM?** AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public\- and private\-sector clients\. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the \#1 engineering design firm by revenue in _Engineering News\-Record_ magazine’s annual industry rankings, and has been recognized by _Fortune_ magazine as a World’s Most Admired Company\. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high\-rise buildings and government\. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects\. A _Fortune 500_ firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion\. More information on AECOM and its services can be found at www\.aecom\.com\.
**About the Business Line** **Government**
AECOM’s Global Support Services \(GSS\) organization resides within AECOM’s Government business line and is comprised of three divisions — International Development, Operations and Mission Support, and Global Programs\. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere\. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world\. GSS supports the U\.S\. Government, non\-U\.S\. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support\.
**Job Summary** The SACM Specialist is responsible for the process to ensure that Configuration Items \(CI’s\) required to deliver services are properly controlled, and that accurate and reliable information about those CI’s is available when and where it is needed\. The SACM Specialist will have experience and an understanding of the ITIL framework and be able to apply best practices and continual service improvement to SACM process\. He / She will work alongside other Service Management process owners to ensure contract deliverables are being managed and metrics are being produced showing value to the Government customer and contract leadership\. Day\-to\-day activities include server room management, asset database management, configuration baseline and relationship management, Change Advisory Board \(CAB\) membership, voting and documenting changes to CI’s via the currently approved service management tool\.
Responsibilities:
+ Maintain CI documentation of all physical/virtual systems and storage devices including arrays, switches/routers, servers, tape libraries and interconnecting cables
+ Provide server room technical support to application administrators
+ Ensure availability and security of the CMDB and software library
+ Aid in the planning and implementation of changes
+ Provide aid to determine root cause analysis when needed
+ Capacity management in the server room environment
+ Warranty and lifecycle management of CI’s
+ Tracking the implementation of new technologies in the customer’s environment
+ Satisfy all Service Delivery Summaries applicable to the reporting group
+ Willingness to work on weekends and holidays to meet business requirements including 24X7 support \(e\.g\. on\-call\)
**Minimum Requirements**
+ US citizen with a current DoD Secret clearance
+ Security \+ certification
+ ITIL V3 Foundation Certification, DoD 8570 certification
+ Management of a Configuration Management Database \(CMDB\)
+ Ability to develop custom reports and conduct auditing of the data within the CMDB\.
+ Experience analyzing processes and recommending changes in policy, methods, and procedures
+ Ability to interact regularly with the customer and management\.
+ Experience utilizing various software applications such as:
- Microsoft Office products \(Visio, PowerPoint, Excel\)
- Microsoft Access experience is a bonus
- BMC Remedy Action Request System
+ General familiarity with functions of various technical equipment types from workstations to routers and switches to servers\.
**Preferred Qualifications**
+ Knowledge of IT Information Library \(ITIL\) fundamentals
+ Possession of excellent oral and written communication skills
**What We Offer** AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people\. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide\. It's a place that values the diversity of our areas of practice and our people\. It's what makes AECOM a great place to work and grow\.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply\. For further information, please click here to view the EEO Is The Law poster\.
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