Requisition/Vacancy No\. 117039BR
**Position Title** Customer Service Specialist
**Job Category** Administrative Support / Secretarial
**Business Line** Government
**Office Region** USA \- Southeast
**Office Location** US \- McLean, VA
**Why Choose AECOM?** Imagine working for a truly global company whose 45,000 employees share a singular passion: to make the world a better place\. We enjoy what we do at AECOM\. We bring projects to life in the cities and communities in which we work, and we’re driven by a set of values and a common purpose — to create, enhance and sustain the world’s built, natural and social environments\. Innovation is built into every project we manage and every community we serve\. We’ll provide you support in an environment that allows you to grow and succeed\. Come share your passion with us\.
**About the Business Line** **Government**
AECOM’s Global Support Services \(GSS\) organization resides within AECOM’s Government business line and is comprised of three divisions — International Development, Operations and Mission Support, and Global Programs\. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere\. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world\. GSS supports the U\.S\. Government, non\-U\.S\. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support\.
**Job Summary** Receive all service calls and work order requests telephonically, classified network or in person from a wide range of customers, and enter and retrieve information from the automated New Scale database and transfer into computerized MAXIMO work management and tracking system, and/or on manual logs\.
As a Customer Service Specialist, one must be able to:
+ Handle all inbound and outbound calls in an articulate, professional, customer focused manner\.
+ Receive and create service/work requests using MAXIMO database\. Research, review and complete all WMA External work requests for non\-contracted sites\. \(approximately 48 locations\)
+ Use two\-way radio communications to dispatch response to emergency and routine requests for service\.
+ Assemble, format and/or author routine correspondences, reports, forms and memorandums from various files or a rough drafts format\.
+ Maintain electronic and manual files and resources\.
+ Photocopy and print routine reports and correspondences and distribute to appropriate personnel\.
+ Proficient in the use of computers and computer software for recording, modifying, tracking and displaying data, development of charts and graphs, and for word processing\.
+ Record daily events into an electronic log\. \(MS Access\)
+ Receive and report AECOM employee queries, injury notifications and call offs in accordance with company policies and directives\.
+ Support and contribute to company safety guidelines and regulations through receiving, compiling and reporting identified hazards and incidents\.
+ Order office and operational supplies, as needed\.
+ Provide shift coverage from 5am to 5pm\.
+ Perform other job\-related duties, as assigned\.
**Minimum Requirements**
+ Customer service experience; telephonic, automated and in\-person experience\.
+ New Scale experience, desired\.
+ MAXIMO experience, desired\.
+ Strong interpersonal skills and ability to deal with others in a positive, customer focused manner\.
+ Ability to adapt to frequent change and a hectic/fast paced work environment\.
+ Ability to speak clearly over telephone and two\-way radio communication systems\.
+ Ability to communicate effectively both orally and in writing\.
+ High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc\.
+ One to three years experience in a similar function, preferably in a facilities maintenance environment\.
+ Must be a U\.S\. Citizen, currently possessing a Top Secret/SCI Security Clearance\.
+ No relocation provided\.
**Preferred Qualifications**
+ Facilities maintenance
+ One to three years of working computer experience\. \(Data entry\)
+ One year of supervisory or work leadership experience
**What We Offer** AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people\. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide\. It's a place that values the diversity of our areas of practice and our people\. It's what makes AECOM a great place to work and grow\.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply\. For further information, please click here to view the EEO Is The Law poster\.
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