Requisition Number: FS103935
Interest Category: Business Operations/Admin/IT
Interest Sub Category: Information Technology
Job Title : Desktop Support Manager
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: District of Columbia
City: Washington
Minimum Requirements: Bachelor's degree or equivalent and at least 5-7 years’ experience or combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver).
Experience in leading a team of 20 – 25 deskside techncians
Must have experience in a focused customer service environment and demonstrated skill in supervisory roles as a part of a management group in a Desktop Support team.
Excellent customer support and problem solving skills
2 years of asset management experience related to an active deskside team.
ITIL V3 certification highly desired
Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
Job Description: AECOM is seeking a Desktop Support Manager to join our team! Work location is based downtown Washington DC near Union Station (Metro Red Line).
Responsibilities:
• Acts as technician lead for a team of 20 – 25 deskside technicians
• Multitask and respond to a variety of constituencies and conflicting/competing demands
• Prioritize activities and respond to changing priorities
• Provide leadership to drive significant improvements.
• Provide accurate tracking of all IT assets used to support a customer base of 6,500 users.
• Provide Weekly/Monthly reporting on teams activities, process improvements
• Independently engage with customers as needed
• Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development
About AECOM
With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in more than 150 countries around the world following the acquisition of URS, AECOM is a premier, fully integrated infrastructure and support services firm. AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings. The company is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural and social environments. A Fortune 500 company, AECOM companies, including URS, had revenue of $19.2 billion during the 12 months ended June 30, 2014. More information on AECOM and its services can be found at www.aecom.com.
FSSEISM
EOE M/F/Disability/Veteran
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