Requisition Number: FS104128
Interest Category: Business Operations/Admin/IT
Interest Sub Category: Information Technology
Job Title : Senior Network Operations Center (NOC) Specialist
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: District of Columbia
City: Washington
Minimum Requirements: Bachelor's degree and at 5-7 years experience or equivalent or combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver)
Candidates should have:
• Experience working with standard enterprise performance monitoring tools such as SPECTRUM, eHealth, and NetIQ (preferred)
• Experience responding to telephone calls, email, and direct request for technical assistance
• Experience with incident and change management tools such as Front Range
• Working knowledge of UNIX and Windows platforms
• Working knowledge of network basics (TCP/IP, DNS, Load Balancing, and SNMP)
• Experience managing staff
It is highly desirable that candidates have:
• Self-starter, self-motivating and able to work in a team environment
• Excellent troubleshooting skills
• Excellent documentation skills
• Excellent process skills
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
Job Description: AECOM is seeking a Senior level NOC Specialist with a strong background in incident management to support a government agency's capabilities in Washington, D.C (Union Station / Red Line).
This operational role will act as an Analyst in support of the Office of Information Technology for a Federal Regulatory agency.
The successful candidate will demonstrate experience in response to and diagnoses problems through monitoring tools and routine tests. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of the NOC desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Interact with network services, servers and storage, and/or applications support to restore service and/or identify and correct core problem. Recommend systems modifications to reduce user problems. Provides consultation services to our government client and is a key contributor to solving difficult technical problems with domain expertise.
Success in this role demands great customer service skills, strong technical knowledge and, excellent organizational skills. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple assignments and demonstrates leadership qualities.
Capable of working shift work, weekends, and holidays as scheduled.
In this role you will be responsible for:
• Diagnosing IT incidents and impact through the correlation of alerts provided by enterprise monitoring tools
• Lead the response to incidents that impact the availability of OIT delivered services and applications
• Engage system administrators, engineers and management during the lifecycle of the incident
• Clearly articulate the status of the incident to application and system teams
• Provide off hours Service Desk and Remote Connection Center support
• Ensures the shift/team is compliant with established procedures and adheres to best practices and policies
About AECOM
With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in more than 150 countries around the world following the acquisition of URS, AECOM is a premier, fully integrated infrastructure and support services firm. AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings. The company is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural and social environments. A Fortune 500 company, AECOM companies, including URS, had revenue of $19.2 billion during the 12 months ended June 30, 2014. More information on AECOM and its services can be found at www.aecom.com.
FSSEIS
EOE M/F/Disability/Veteran
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