Requisition/Vacancy No\. 115942BR
**Position Title** Administrator I, Systems Management
**Job Category** Transportation Operations Management / Traffic Monitoring
**Business Line** Transportation
**Office Region** USA \- Southeast
**Office Location** US \- Fort Lauderdale, FL \- 2300 W Commercial Blvd
**Why Choose AECOM?** AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public\- and private\-sector clients\. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the \#1 engineering design firm by revenue in _Engineering News\-Record_ magazine’s annual industry rankings, and has been recognized by _Fortune_ magazine as a World’s Most Admired Company\. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high\-rise buildings and government\. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects\. A _Fortune 500_ firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion\. More information on AECOM and its services can be found at www\.aecom\.com\.
**About the Business Line** **Transportation**
We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine\. Our global network of top\-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries\.
**Job Summary**
The RTMC IT Network Administrator position is responsible for the support of all computer systems within the Transportation Management Center\(s\)\. This position will also include the responsibility of handling all phone calls placed at the computer help desk, logging the initial call and detailing the response given to each caller\.
·Trouble shoots original call via telephone contact and responds in person when problem cannot be fixed remotely\.
·Inventory all computer system hardware parts monthly to ensure RTMC is operating at 100%\.
·Perform functions as directed by the RTMC IT Network Manager to include any routine and non\-routine functions\.
·Informally train users in basic computer skills when needed\.
·Install and load all functions of any new workstation when purchased, to include the communications link to the network systems\.
·Create weekly report on all help desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed\.
·Daily monitoring of BARCO Video Wall to comply with 100% system availability\.
·Daily monitoring of video feeds from other partners to ensure their display on the BARCO Video Wall at all times\.
·Daily monitoring of SMART SunGuide ® Website to ensure all functions are operational at all times\.
·Perform any additional tasks as assigned by RTMC Management team\.
All other task assigned by the **DEPARTMENT** \.
**Minimum Requirements**
Secondary education in computer science or the equivalent or one \(1\) year of experience in the operations of a facility similar to the RTMC with similar responsibilities\.
Taking courses to attain professional certifications\.
Understanding of ITS principles\.
Good interpersonal skills\.
Ability to clearly communicate technical information in layman’s terms\.
Ability to work alternate work schedules and be on\-call 24 hours/day\.
Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls\.
Ability to coordinate real time activities and priorities\.
**Preferred Qualifications** Direct experience with the day\-to\-day operations of a similar center\.
**What We Offer** AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people\. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide\. It's a place that values the diversity of our areas of practice and our people\. It's what makes AECOM a great place to work and grow\.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply\. For further information, please click here to view the EEO Is The Law poster\.
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