Requisition Number: FS103918
Interest Category: Logistics/ Supply/Procurement
Interest Sub Category: Logistics/ Supply
Job Title : Customer Service Representative
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: California
City: San Diego
Minimum Requirements: Minimum Position Knowledge, Skills, and Abilities Required:
High school diploma or equivalent training/experience; 1 year of related experience including prior customer service experience and data entry skills, and proficiency with word-processing, spread-sheet, and database software. Position may require the ability to pass and maintain a Security Clearance.
Job Description: THIS IS A FULL-TIME POSITION LOCATED ON NORTH ISLAND, CA; WED-SUN; BETWEEN THE HOURS OF 12 PM-8:30PM
Purpose and Scope:
Processes customer orders, questions, and information and provides general clerical support.
Essential Responsibilities:
1. Processes customer orders by telephone, facsimile, and/or computer network. Provides established pricing, delivery, and other related information to customers and company personnel.
2. Responds to customer questions and provides customers with courteous, knowledgeable service.
3. Maintains appropriate records and filing and suspense systems. Prepares required reports.
4. Operates computer terminal and performs typing, word-processing assignments and related clerical tasks including preparation of correspondence, purchase/delivery orders, copying, etc.
Perform all other position related duties as assigned or requested.
Work Environment, Physical Demands, and Mental Demands:
Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.
Other Responsibilities:
Safety - AECOM enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the AECOM Quality Policy and carry out job activities in compliance with applicable AECOM Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
URS and AECOM have joined together as one company. Learn more at www.urs.com
About AECOM
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings. The company is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion.
More information on AECOM and its services can be found at www.aecom.com.
AECOM is an Equal Opportunity Employer
EOE M/F/Disability/Veteran
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