Requisition Number: FS104592
Interest Category: Business Operations/Admin/IT
Interest Sub Category: Information Technology
Job Title : Help Desk Specialist (Journeyman)
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: District of Columbia
City: Washington
Minimum Requirements: Bachelor's degree and 2-4 years experience or equivalent or combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver)
Shift: Monday – Friday, 8:00am – 5:00pm, with occasional over time and weekend work
Other required experience:
• Experience performing system administration, configuration, and troubleshooting on Windows 7 and related technologies.
• Experience utilizing remote access utilities and troubleshooting Citrix issues for remote laptop users.
It is highly desirable that candidates have:
• Experience with Active Directory, VPN, and RSA.
• Experience with Blackberry
• Familiarity with Apple products (MAC, iPad, iPhone)
" U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
Job Description: AECOM is seeking a Help Desk Specialist to join our team in Washington, D.C.!
Essential Responsbilities:
• Provide telephone support to the end-user community with a focus on excellent customer service and first call resolution, in a helpdesk (service desk) environment.
• Work with Deskside, Tier3, and other groups to resolve technical problems, while taking ownership of the incident.
• Responsible for receiving, updating, assigning, and resolving trouble tickets.
• Provide remote access support and troubleshooting of Citrix, VPN, and Wireless technologies.
• Provide advanced technical support of PC and related systems utilized by the SEC (Windows 7, network connectivity, printing, software, etc.)
• Participate in testing and piloting initiatives.
URS and AECOM have joined together as one company. Learn more at www.urs.com
About AECOM
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, had revenue of approximately $19 billion during the 12 months ended Dec. 31, 2014.
More information on AECOM and its services can be found at www.aecom.com.
Follow us on Twitter: @aecom
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