Requisition Number: EC104617
Interest Category: Project/Program Management
Interest Sub Category: Project Management
Job Title : Regional Operations Manager- Tolling Services
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: Various Locations
City: Various Locations
Minimum Requirements: Minimum Requirements:
Education:
•Bachelor’s degree in Engineering, Construction Management, Project Management, Facility Management or other relevant discipline.
Or
•Demonstrated equivalent combination of education, training, and related experience.
Experience:
• Entrants to this position require 6 years operations & maintenance, construction, project controls, procurement, engineering or related experience.
• Minimum of 3 years experience in supervising and managing a workforce larger than 50 employees in a customer service oriented industry is required.
• Experience with Microsoft Office applications software is required.
• Capable of performing as the highest project lead on a medium-risk, medium-complexity project.
• Strong process, analytical, communication, and organizational skills.
• Highly developed sense of integrity and commitment to operational excellence.
Preferred Requirements:
• Managing a team of employees in the staffing/ recruiting or retail sectors.
• 3 or more years of prior experience in the Toll Industry as a Regional Manager or Project Manager or related experience level position is preferred.
• Experience in managing client relationships, leadership, contract management, and financial performance against established goals and objectives are preferred.
Additional Information:
• This position does not include sponsorship for United States work authorization.
• Relocation benefits are available for this position.
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Job Description: URS, an AECOM company, is seeking a Regional Operations Manager- Tolling Services in either Orlando, Tampa, Palm Beach or Broward County, Florida.
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, had revenue of approximately $19 billion during the 12 months ended Dec. 31, 2014. More information on AECOM and its services can be found at www.aecom.com.
Position Summary
The Regional Operations Manager- Tolling Services reports directly to the Program Director. This position is the lead individual responsible for all ensuring sufficient qualified resources are available to support toll collection operations functions at all plaza and ramp facilities in accordance with the Standard Operating Procedures (SOPs) and Company policies and procedures. This includes overseeing all staffing, scheduling, collections, customer service, safeguarding of funds, custodial, and courier service within the assigned region. One Regional Support Manager will be assigned to each regional office located in Orlando, Tampa, Palm Beach and Broward and will be responsible for ensuring all contract requirements are fulfilled within a set geographic area. The position shall be responsible for overseeing all day-to-day operational support activities within the assigned toll collection region and acts as the primary liaison with the Florida Turnpike Enterprise’s (FTE) Regional Toll Manager. A minimum of fifty percent (50%) of work week must be spent visiting toll facilities or Regional Toll Offices interacting with project personnel, FTE Toll Facility Managers and with the FTE Regional Toll Manager. Each Region will have 10 – 12 Toll Facilities with approximately 20 – 25 employees at each location.
The duties listed below cover the principle duties of the position and are not meant to be all-inclusive; it is expected that all employees will perform other duties as assigned.
Each toll region is responsible for the overall operation of 10 to 12 toll facilities of varying sizes. The key functions of RCS are the accurate collection and deposit of cash toll revenues, and to provide efficient and friendly service to the motoring public in manned and automatic coin lanes. Such activities include employee reporting; shift operations; determination of collector, supervisor, and laborer staffing and scheduling needs; money handling and counting; deposit preparation and verification; deposit reconciliation; reporting facility and equipment maintenance issues; and facility security. AECOM’s Scope of Work will include a portion of the above activities.
• Ensures that all work is performed in accordance with Company safety and security policies and procedures. Assists in the coordination and response to any site emergencies or incidents by interfacing with Client management, plaza management, and office management as required.
• Manages, plans, directs and coordinates all work required for the plaza Supervisory functions. Directs and delegates work to Toll Service Supervisors (TSS), Toll Collectors and Couriers as required. This will be done in conjunction with the FTE Toll Facility Managers and the FTE Regional Toll Managers.
• Coordinate with and manages contracted staffing agencies responsible for providing non-direct hire employees as required to meet lane staffing schedules.
• Manages office staff that includes a human resources team and various administrative professionals.
• Ensures that staffing levels are adequate to meet the shift schedule requirements on a 24-hour/ 7 days per week basis. Ensures that this is done in the most efficient manner possible. This will be in conjunction with a Centralized Contact Center where scheduling, staffing and backfilling openings is coordinated and managed.
• Ensures that costs for personnel and supplies are performed within Project budget objectives.
• Reviews work for accuracy, consistency, and compliance with Standard Operating Procedures (SOP’s) and contract requirements.
• Monitors and reviews the revenue collection, deposit, and reconciliation process working in close coordination with the FTE Audit Department and Toll Facility Managers.
• As requested by FTE management, assists the Audit Manager with the process of investigation for excessive variances, incidents of suspected fraud or theft, or other unusual occurrences as required. Works with the management team and the Client to implement any required corrective actions.
• Assists with investigating and responding to customer comments, concerns, and complaints as required by FTE.
• Conducts scheduled and unscheduled visits to facilities to ensure operations are effective and meeting requirements.
• Interfaces with the Client’s staff and, and other entities as required to ensure all equipment and facilities repair and service needs are addressed. Ensures that the Client is properly updated on any equipment failures that may affect system reliability and accuracy.
• Completes performance reviews for all personnel and makes recommendations for salary increases and any Project incentive programs. Counsels staff on any performance issues and required performance improvement objectives.
• Mentors, coaches, and develops staff for career growth.
We invite you to take the next step toward
THE BEST WORK OF YOUR LIFE!
URSWD
SHEIC
EOE M/F/Disability/Veteran
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