Requisition Number: FS104266
Interest Category: Business Operations/Admin/IT
Interest Sub Category: Information Technology
Job Title : Deskside Support Technician
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: District of Columbia
City: Washington
Minimum Requirements: Bachelor's degree and 2-4 years experience or equivalent or combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver)
Other required experience:
• Experience working as a deskside technician, familiar with setup / repair of laptop/desktops, printers, and software installs
• Printer setup and repair
• Experience with the set up and use of Blackberry phones, a strong PLUS
• Self-motivated, customer focused
• Strong trouble shooting skills
" U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
Job Description: AECOM is looking for a Deskside Support Technician to join our team! Work location is based downtown Washington DC near Union Station and other Metro DC locations as required.
Responsibilities:
• The primary duties of the Helpdesk Specialists include having a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Requires experience in the set-up, configuration, use, of desktop and laptop computers
• Trouble shooting will be done primarily via on-site support
• Blackberry trouble shooting and setup.
• Responds and follows-up on internal customers on the scheduling and planning of equipment moves.
• Responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.
• Responsible for providing deskside support to end-user community on hardware, software, and network related problems, questions, and use.
• Diagnosing problems and/or problem requiring physical interaction with end user; dispatching technical support specialists from appropriate team.
• Opening, tracking, and closing trouble tickets; ensures problem ownership and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.
• Respond for the setup of new hires, office moves requiring the move of IT equipment
• Responsible for meeting or exceeding customer expectations.
URS and AECOM have joined together as one company. Learn more at www.urs.com
About AECOM
With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in more than 150 countries around the world following the acquisition of URS, AECOM is a premier, fully integrated infrastructure and support services firm. AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings. The company is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural and social environments. A Fortune 500 company, AECOM companies, including URS, had revenue of $19.2 billion during the 12 months ended June 30, 2014. More information on AECOM and its services can be found at www.aecom.com.
FSSEISM
EOE M/F/Disability/Veteran
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