Requisition Number: EC104417
Interest Category: Project/Program Management
Interest Sub Category: Project Management
Job Title : Sr. Project Manager – Toll Operations
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: Various Locations
City: Various Locations
Minimum Requirements: Minimum Requirements:
Education:
• Bachelor’s degree in Engineering, Construction Management, Project Management, Facility Management, Business Administration or other relevant discipline.
Or
• Demonstrated equivalent combination of education, training, and experience.
Experience:
• Minimum of 12 years of experience in operations, business management, project management, engineering, project controls, or related discipline.
• Minimum of 5 years management experience in the operations and management of a customer service call center and back-office processing environment.
• Has a record of proven performance as Project Manager on previous project(s).
• Capable of performing as the highest project lead on a medium-risk, medium-complexity project.
• Strong process, analytical, communication, and organizational skills.
• Highly developed sense of integrity and commitment to operational excellence.
• Experience in the Tolling Industry is required.
Additional Information:
• Must be willing to relocate.
• Relocation benefits are available for this position.
• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Job Description: URS, an AECOM company, is seeking a Sr. Project Manager – Toll Operations to be based in various US locations.
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, had revenue of approximately $19 billion during the 12 months ended Dec. 31, 2014. More information on AECOM and its services can be found at www.aecom.com.
Position Summary
The scope of the position includes management and operations of a contact center and back office in support of a tolling program. Back office operations include payment processing, image review, video billing, mailing operations, walk-in center operations, transponder inventor, violation processing and other functions as may be required to provide full service operations.
The Project Manager leads a staff of 4 to 7 key managers and is fully responsible for the overall operation and management of a toll industry customer contact center and back office to include the delivery of exceptional customer service, safeguarding company and client funds and property, and representing the company to the client. The Project Manager shall deliver industry-proven, customer-oriented solutions that meet the requirements of the program and the objectives of the client. This position is the key point of contact for the client management team for all functions and supports the client in developing solutions and identifying areas for improvement to assure maximum program efficiency and customer service levels. The Project Manager is responsible for completing projects to the satisfaction of the client and also consistent with cost, schedule, and contractual requirements. The Project Manager ensures that established company goals are realized while maintaining client relations that will enhance future business.
The successful candidates will possess the following traits and abilities:
Leadership:
• Build client confidence and nurture positive client relationships.
• Demonstrate integrity.
• Consistently advise management concerning client relations, issues and overall project progress.
• Demonstrate strong interpersonal skills while leading the project team (e.g. conflict resolution, team builder).
• Support and promote a diverse work environment.
• Draw upon the Company’s resources in order to successfully find and implement solutions to project execution issues.
• Prepare the next generation of Project Managers and leaders by providing opportunities and through networking and mentoring.
• Promote employee development while maintaining a program of self-development.
• Demonstrate consistency and clear judgment as unexpected problems or opportunities arise.
• Manage the Project Risk Plan as a living document and communicate the plan to the project team and management.
• Work cooperatively with subcontractors and other business partners of the toll agency.
Communication Skills:
• Demonstrate consistent, effective, and efficient written and oral communication skills at the project level (client, internal resources, suppliers, subcontractors, consultants, etc.) as well as with internal corporate leadership.
• Communicate with integrity and candor.
• Ability and experience developing and writing proposals.
Execution Planning:
• Understand and execute the project, employing the Project Execution Plan developed in the proposal stage and expand it to be effective and in compliance with requirements for each project phase.
• Ensure development and adherence to the project Work Breakdown Structure, Asset Management, and Workflow Management elements.
• Establish, track and report status against key performance indicators or contractual metrics on a routine basis or as required by contract. Implement corrective measures when measures are outside service levels or bandwidths.
• Identifies areas of weak performance and promptly develops and executes corrective action plans.
Financial Performance:
• Understand the scope of work, technical requirements, and commercial terms of the project contract.
• Understand and comply with FARs when necessary for government contracts.
• Monitor and ensure contract compliance.
• Support the project team in negotiations with major suppliers, subcontractors, licensors, consultants and others.
• Demonstrate strong scope control skills.
• Demonstrate knowledge of the Cost Control tools and procedures.
• Manage performance and progress against the plan and ensures accurate forecasts with commensurate action plans.
• Establish annual operating budgets in cooperation with customer and company financial requirements.
• Manage physical assets deployed to the project.
• Provide accurate monthly forecasts of cost, schedule, and resource utilization.
• Consistently meet or improve upon the established financial goals on the project.
Business Development:
• Work with Business Development to increase scope of services on existing contracts.
• Support proposal process for tolling group on bids for new work.
Safety Consciousness:
• Ensure establishment of a comprehensive ES&H Plan including a Crisis Management Plan.
• Ensure that the Plans are aggressively monitored and requirements are enforced.
• Actively participate in execution of the plans, including emphasizing the plan in new hire orientation.
• Obtain, manage and maintain STS Certification for required project personnel.
We invite you to take the next step toward
THE BEST WORK OF YOUR LIFE!
EOE M/F/Disability/Veteran
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