Requisition Number: FS103970
Interest Category: Business Operations/Admin/IT
Interest Sub Category: Information Technology
Job Title : Network Operations Center (NOC) Specialist - Mid Level
Employment Category/Status: full-time
Type of Position: Regular Hire
Country: U.S.
State: District of Columbia
City: Washington
Minimum Requirements: Bachelor's degree and at 2-4 years experience or equivalent or combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver)
Candidates should have:
• Experience working with standard enterprise performance monitoring tools such as SPECTRUM, eHealth, and NetIQ (preferred)
• Experience responding to telephone calls, email, and direct request for technical assistance
• Experience with incident and change management tools such as Front Range
• Working knowledge of UNIX and Windows platforms
• Working knowledge of network basics (TCP/IP, DNS, Load Balancing, and SNMP)
It is highly desirable that candidates have:
• Self-starter, self-motivating and able to work in a team environment
• Excellent troubleshooting skills
• Excellent documentation skills
•Excellent process skills
May be required to work evenings and weekends. Participation in a 24x7 on call rotation may be required. May be required to travel to SEC locations and data centers (<10% travel required)
Candidates must be U.S. Citizen or have legal right to work in the USA without sponsorship (Agency check will be required for this position)
Job Description: AECOM is seeking a NOC Specialist (Mid Level) with a strong background in incident management to support a government agency's capabilities in Washington, D.C (Union Station / Red Line).
This operational role will act as an Analyst in support of the Office of Information Technology for a Federal Regulatory agency. The successful candidate will demonstrate experience in response to and diagnoses problems through monitoring tools and routine tests. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of the NOC desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Interact with network services, servers and storage, and/or applications support to restore service and/or identify and correct core problem. Recommend systems modifications to reduce user problems. Provides consultation services to our government client and is a key contributor to solving difficult technical problems with domain expertise.
Success in this role demands great customer service skills, strong technical knowledge and, excellent organizational skills.
Capable of working shift work, weekends, and holidays as scheduled.
In this role you will be responsible for:
• Diagnosing IT incidents and impact through the correlation of alerts provided by enterprise monitoring tools
• Lead the response to incidents that impact the availability of OIT delivered services and applications
• Engage system administrators, engineers and management during the lifecycle of the incident
• Clearly articulate the status of the incident to application and system teams
• Provide off hours Service Desk and Remote Connection Center support
About AECOM
With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in more than 150 countries around the world following the acquisition of URS, AECOM is a premier, fully integrated infrastructure and support services firm. AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings. The company is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural and social environments. A Fortune 500 company, AECOM companies, including URS, had revenue of $19.2 billion during the 12 months ended June 30, 2014. More information on AECOM and its services can be found at www.aecom.com.
FSSEIS
EOE M/F/Disability/Veteran
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